FAQs

Please have a look at our frequently asked questions.

FAQs

Please have a look at our frequently asked questions.

Shopping Information

How can I purchase？

  • You can purchasefrom our dealers all over the world.
  • You can purchase from our Coupang Shop.（超链接连接Coupang网站）

Damaged buckle、hook and loop fastener

  • It is important that all TuoTuoproducts have one-year warranty. In order to validate this, contact the trader from whom you purchased. It is important that we can only replace a product in the event of a confirmed warranty problem, so please provide an accurate description and photo of the defect in addition to attaching an invoice of your purchase.
  • If any accessories are damaged after the warranty period has expired, please contact the dealerto purchase the accessories.

Payment Information

Payment methods we support

  • Wechat Pay
  • Alipay
  • Paypal
  • MasterCard

Orders & Returns

General info about returns

  • Check out your product at home. If itdoes not fit or otherwise meet your expectations for some reasons, you have the right to return it within 7 days of receiving the shipment.
  • If you do need to return items, use a lint brush, masking tape, or a vacuum cleaner without roller brushes to remove dirt or dog hairof the products firstly.
  • Even though we appreciate getting clean gear, there’s no need to wash items before sending them back.

Shipping methods and times

  • We aim to ship your order within 1-2 workingdays (working days do NOT include weekends or public holidays).
  • If you purchase through our online shop, we will use express delivery.

 

How to wash?

  • Ifthe harness need cleaning, please follow the information on the products label. Machine and chemical washing is prohibited, hand washing at a max of 40 ° C. Wash separately. DO NOT tumble dry. Do not iron. An exception to this is the harnesses available under the Stay Safe – Walk Safe campaign, which can withstand daily washing and disinfection in the longer term.