{"id":3727,"date":"2018-12-28T19:40:21","date_gmt":"2018-12-28T19:40:21","guid":{"rendered":"https:\/\/barberry.temash.dev\/furnituredemo\/?page_id=3727"},"modified":"2024-09-04T15:34:18","modified_gmt":"2024-09-04T07:34:18","slug":"faqs","status":"publish","type":"page","link":"http:\/\/www.tuotuopet.com\/?page_id=3727","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; full_height=&#8221;yes&#8221; columns_placement=&#8221;top&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221;][vc_column css=&#8221;.vc_custom_1545640872508{padding-right: 4vw !important;padding-left: 6.5vw !important;background-color: #e6c1c1 !important;}&#8221; offset=&#8221;vc_col-lg-4 vc_col-md-5&#8243;][vc_row_inner][vc_column_inner offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_empty_space height=&#8221;10vw&#8221;][vc_custom_heading text=&#8221;FAQs&#8221; font_container=&#8221;tag:h2|font_size:72px|text_align:left|color:%23000000|line_height:72px&#8221; google_fonts=&#8221;font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_custom_heading text=&#8221;Please have a look at our frequently asked questions.&#8221; font_container=&#8221;tag:p|font_size:30px|text_align:left|color:%23000000|line_height:40px&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_empty_space height=&#8221;80px&#8221;][vc_custom_heading text=&#8221;FAQs&#8221; font_container=&#8221;tag:h2|font_size:62px|text_align:center|color:%23000000|line_height:72px&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;Please have a look at our frequently asked questions.&#8221; font_container=&#8221;tag:p|font_size:20px|text_align:center|color:%23000000|line_height:30px&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;30px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=&#8221;vc_col-lg-8 vc_col-md-7&#8243; css=&#8221;.vc_custom_1545636776711{padding-right: 7vw !important;padding-left: 7vw !important;}&#8221;][vc_row_inner][vc_column_inner offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_empty_space height=&#8221;12vw&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=&#8221;vc_hidden-lg vc_hidden-sm vc_hidden-xs&#8221;][vc_empty_space height=&#8221;14vw&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_empty_space height=&#8221;40px&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Shopping Information&#8221; font_container=&#8221;tag:h2|font_size:50px|text_align:left|color:%23e6c1c1|line_height:50px&#8221; google_fonts=&#8221;font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221;][vc_empty_space height=&#8221;50px&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1545639505775{margin-bottom: 30px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1545637744226{padding-right: 30px !important;}&#8221;][vc_column_text]<strong><b>How can I purchase<\/b><\/strong><strong><b>\uff1f<\/b><\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<ul>\n<li>You can purchasefrom our dealers\u00a0all over the world.<\/li>\n<li>You can purchase from our Coupang Shop.\uff08\u8d85\u94fe\u63a5\u8fde\u63a5Coupang\u7f51\u7ad9\uff09<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1545639513198{margin-bottom: 30px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1545637744226{padding-right: 30px !important;}&#8221;][vc_column_text]<strong><b>Damaged <\/b><\/strong><strong><b>buckle\u3001<\/b><\/strong><strong><b>hook and loop fastener<\/b><\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<ul>\n<li>It is important that all TuoTuoproducts have\u00a0one-year warranty. In order to validate this, contact the trader from whom you purchased. It is important that we can only replace a product in the event of a confirmed warranty problem, so please provide an accurate description and photo of the defect in addition to attaching an invoice of your purchase.<\/li>\n<li>If any accessories are damaged after the warranty period has expired, please contact the dealerto purchase the accessories.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#e6c1c1&#8243;][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;30px&#8221;][vc_custom_heading text=&#8221;Payment Information&#8221; font_container=&#8221;tag:h2|font_size:50px|text_align:left|color:%23e6c1c1|line_height:50px&#8221; google_fonts=&#8221;font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221;][vc_empty_space height=&#8221;50px&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1545639573691{margin-bottom: 30px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1545637744226{padding-right: 30px !important;}&#8221;][vc_column_text]<strong><b>Payment methods we support<\/b><\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<ul>\n<li>Wechat Pay<\/li>\n<li>Alipay<\/li>\n<li>Paypal<\/li>\n<li>MasterCard<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#e6c1c1&#8243;][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;30px&#8221;][vc_custom_heading text=&#8221;Orders &amp; Returns&#8221; font_container=&#8221;tag:h2|font_size:50px|text_align:left|color:%23e6c1c1|line_height:50px&#8221; google_fonts=&#8221;font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221;][vc_empty_space height=&#8221;50px&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1545639768226{margin-bottom: 30px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1545637744226{padding-right: 30px !important;}&#8221;][vc_column_text]<strong><b>General info about returns<\/b><\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<ul>\n<li>Check out your product at home. If itdoes not fit or otherwise meet your expectations\u00a0for some reasons, you have the right to return it within 7\u00a0days of receiving the shipment.<\/li>\n<li>If you do need to return items, use a lint brush, masking tape, or a vacuum cleaner without roller brushes to remove dirt or dog hairof the products firstly.<\/li>\n<li>Even though we appreciate getting clean gear, there&#8217;s no need to wash items before sending them back.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1545639775504{margin-bottom: 30px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1545637744226{padding-right: 30px !important;}&#8221;][vc_column_text]<strong><b>Shipping methods and times<\/b><\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<ul>\n<li>We aim to ship your order within 1-2 workingdays (working days do NOT include weekends or public holidays).<\/li>\n<li>If you purchase through our online shop, we will use express delivery.<\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">\u00a0<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1545639780690{margin-bottom: 30px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1545637744226{padding-right: 30px !important;}&#8221;][vc_column_text]<strong><b>How to wash?<\/b><\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<ul>\n<li>Ifthe harness need cleaning, please follow the information on the products\u00a0label. Machine and chemical washing is prohibited, hand washing at a max of 40 \u00b0 C. Wash separately. DO NOT tumble dry. Do not iron. An exception to this is the harnesses available under the Stay Safe \u2013 Walk Safe campaign, which can withstand daily washing and disinfection in the longer term.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; full_height=&#8221;yes&#8221; columns_placement=&#8221;top&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221;][vc_column css=&#8221;.vc_custom_1545640872508{padding-right: 4vw !important;padding-left: 6.5vw !important;background-color: #e6c1c1 !important;}&#8221; offset=&#8221;vc_col-lg-4 vc_col-md-5&#8243;][vc_row_inner][vc_column_inner offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_empty_space height=&#8221;10vw&#8221;][vc_custom_heading text=&#8221;FAQs&#8221; font_container=&#8221;tag:h2|font_size:72px|text_align:left|color:%23000000|line_height:72px&#8221;\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3727","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"http:\/\/www.tuotuopet.com\/index.php?rest_route=\/wp\/v2\/pages\/3727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.tuotuopet.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.tuotuopet.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.tuotuopet.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.tuotuopet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3727"}],"version-history":[{"count":2,"href":"http:\/\/www.tuotuopet.com\/index.php?rest_route=\/wp\/v2\/pages\/3727\/revisions"}],"predecessor-version":[{"id":4001,"href":"http:\/\/www.tuotuopet.com\/index.php?rest_route=\/wp\/v2\/pages\/3727\/revisions\/4001"}],"wp:attachment":[{"href":"http:\/\/www.tuotuopet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}